Learner Resources-SITXCCS014 Provide service to customers RII Core units CHCCCS007 Develop and

Core units CHCCCS007 Develop and implement service programs CHCCOM002 Use communication to build relationships CHCCSM013 Facilitate and review case management CHCDEV005 Analyse impacts of sociological factors on people in community work and services CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCGRP002 Plan and conduct group activities CHCLEG003 Manage legal and ethical compliance CHCMHS001 Work with people with mental health issues CHCPRP001 Develop and maintain networks and collaborative partnerships CHCPRT025 Identify and report children and young people at risk CHCYTH013 Engage respectfully with young people CHCYTH014 Work effectively with young people in the youth work context CHCYTH021 Support youth programs CHCYTH024 Manage service response to young people in crisis HLTWHS003 Maintain work health and safety Electives CHCPRT034 Work with children and young people with complex trauma and attachment issues and needs CHCCCS004 Assess co-existing needs CHCCCS016 Respond to client needs CHCCCS037 Visit client residence CHCCDE024 Support community action * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHA012 Support the development of speech and communication skills HLTAHA013 Provide support in dysphagia management HLTAHA014 Assist and support the use of augmentative and alternative communication systems If you require RPL Kits with comprehensive benchmarking

MEM10004B Enter and change programmable controller operational parameters MEM10011B Terminate and connect specialist cables MEM12002B Perform electrical/electronic measurement MEM12004B Perform precision electrical/electronic measurement MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MEM18046B Fault find/repair electrical equipment/components up to 1000 volts a

Core units AVIF0023 Apply aircraft safety procedures AVIF0026 Implement aviation risk management processes AVIF0035 Manage human factors in aviation operations AVIF0038 Undertake aircraft underwater escape and survival AVIF0041 Maintain the safety of people and aircraft AVIF0042 Respond to abnormal and emergency situations in an aircraft AVIO0017 Manage disruptive behaviour and unlawful interference with aviation AVIW0025 Complete aircraft and flight equipment pre- and post-flight actions AVIY0051 Conduct helicopter landing site and unprepared helicopter landing site operations AVIZ0003 Maintain basic situational awareness in an aviation workplace BSBMGT405 Provide personal leadership TLIA1001 Secure cargo TLID2003 Handle dangerous goods/hazardous substances TLIE3002 Estimate/calculate mass

Learner Resources-SITXCCS014 Provide service to customers RII Core units CHCCCS007 Develop andOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all